BOOKING THROUGH THE HOLIDAY BUREAU LTD
We offer a friendly, reliable and efficient service, and are probably the oldest private holiday agency in the area, having been established for over thirty-five years. We specialize in holiday accommodation ranging from the truly superior to the more modest and as the requirements of our clients vary greatly we strive to provide as wide a selection of quality, price and type as possible. Whilst some of the accommodation we handle is furnished to a very high standard it should be appreciated that the general practice of holiday letting is to equip with practical and serviceable items rather than luxurious ones. We are always pleased to discuss your requirements and suggest the properties most appropriate to your needs.

MAKING YOUR RESERVATION
We recommend that you select several alternative properties and telephone us during office hours for an up-to-the-minute check on availability of the properties of your choice and to make a provisional reservation. We will hold this booking for three clear working days to give you time to post the booking form and deposit. On receipt of your booking will be confirmed by post to you and the owner. Alternatively we are pleased to receive postal bookings in which case we need as many choices as possible. As with a telephone booking the booking form and deposit are required. If we are not able to offer any of your choices we will return everything for your further instructions. The booking form must always be completed in full and forwarded with the deposit which is not less than one third of the rent of the most expensive of your alternatives. Once the booking is confirmed the balance of the charges is to be paid direct to the owner not less than six weeks before your holiday is due to start. If the booking is made within six weeks of your holiday the whole of the charges are to be forwarded to us with your booking form. Changing dates or booking details may not be possible once a booking has been confirmed and in any case will incur an administration fee of £15.00 plus V.A.T.

PAYMENT
United Kingdom visitors - We take cheques, postal orders or cash. Please make cheques and postal orders payable to "Bournemouth Holiday Bureau." Overseas Visitors - All payments must be in sterling, we accept cheques drawn on a United Kingdom bank, or direct credit to our bank account:- Barclays, Station Road, New Milton, HANTS. Bank sort code 20-53-53 Account number 10780243.

CHANGEOVER DAYS AND COLLECTION OF KEYS
All holiday reservations run from Saturday to Saturday commencing at 3:00 pm and terminating at 10:00 am. The details concerning key collection can be found on the sheet confirming your booking. Please arrange this with the owner or caretaker of your holiday property and inform them of your estimated time of arrival, especially if you are likely to arrive much later than 3:00 pm.

CLEANING
We request that holidaymakers leave the property clean and tidy, as stated in the terms and conditions of hire. On changeover days there is insufficient time for the owners or caretakers to provide more than a superficial check and a limited amount of cleaning. The owners rely largely on the goodwill of holidaymakers whose co-operation is greatly appreciated.

EXPLANATION OF TERMS USED
"Parking" means that there is off-street parking for one car (or more if specified) of average family size.
"Gas and electricity included" means that reasonable use of these is included in the tariff but excessive use would be chargeable as an extra.
“Central heating” Specific arrangements for central heating should be made direct with the owner. It should be noted that central heating or night storage heating even when shown may only be available by special arrangement and on payment of an extra charge.
"Special Deposits" where specified are held against any listed extras, damage caused or excessive cleaning being required and are returnable in full otherwise. They should be forwarded to the owner well in advance of arrival.
"Distances" in our descriptions are approximate and are measured in a straight line "as the crow flies."
"sleep number" shown by each description indicates the maximum number of persons that the owner is prepared to accept notwithstanding the fact that there may well be sleeping accommodation for more than the number indicated. Where babies are accepted however, one cot aged baby may be brought over and above the total number allowed.
"Z bed" refers to any type of folding bed, in which case the mattresses are often thinner than the standard beds. "Wall beds" generally pivot up to the wall in a fully made-up state and generally have 4 ft mattresses of standard thickness. Studio couches and settee beds if double normally convert into 4 ft beds and do not have conventional mattresses. Caravan beds also are normally of non-standard size and construction.
"Cot (or any such item) included" means that one of each is included in the rent, but please contact the owner of the property direct to ensure they know that you need this item on the premises during your stay.

LINEN
All properties supply pillows and either blankets or duvets, however, LINEN IS NOT OFFERED BY ALL THE PROPERTIES.
‘linen extra’ means that the owner of the property is willing to supply bed linen, but not necessarily other items, at an extra charge. If there is no mention of linen in the description you will need to provide your own. The linen required may vary as some properties have duvets and others blankets.You should check with the owner or caretaker what linen is required.
"numbers " beside each property listed in this brochure are REFERENCE NUMBERS and NOT ADDRESSES. Addresses are forwarded on the confirmation form.

HIRE FACILITIES
Cots and high chairs are not offered by all the properties advertised. Where none is available the following companies may offer a hire service with delivery and collection:-
The Holiday Bureau 01425 618079, Whistons (01202) 309343, Lullabys (New Milton) 01425 616996

CANCELLATION
Bournemouth & Dorset Holiday Homes’ “BOOKING CONDITIONS AND TERMS OF OCCUPATION” as detailed at the back of this brochure allow holidaymakers who are UK residents to cancel a holiday for a wide number of reasons; however, not all eventualities are covered. Please read paragraph 13 entitled ’CANCELLATION’ carefully to ascertain whether you may have specific requirements which are not covered by these provisions and for which you may need to make your own special arrangements. Persons not resident in the UK should, in any case, make their own arrangements against cancellation.

PRIORITY BOOKING FOR THE FOLLOWING YEAR
We are pleased to accept provisional bookings from holidaymakers wishing to re-book for the following year. In November slips notifying availability of the next brochure will be sent out but properties can be provisionally reserved using the slip sent with the confirmation form.

PROBLEMS AND COMPLAINTS
We have been in business long enough to acknowledge that nobody is perfect. However hard we and our owners try there may be problems. If you should encounter faults please bring them to the attention of the property owner or caretaker imediately and we are confident that they will be put right as quickly as possible. If this is not the case please contact our office. Very little can be done about letters written to us after you have returned home as it is probable that by then another party will be in occupation.

PARTIES OF YOUNG SINGLE PERSONS
We very much regret that due to the behaviour of an irresponsible minority there are no owners who will accept bookings from groups of young single persons. The accommodation is intended for families and couples only taking bona fide holidays.